We have a very small window that allows changes to be made to addresses. Please reach out to the team via Email during business hours and they will do their best to try and help.

Changes to orders cannot be made once the order has been placed and processed.

If you wish to cancel the order please reach out to the Customer Care team Email during business hours and they will do their best to help. Please note - once orders have been processed and completed by our warehouse, we are unable to make any further changes or cancellations but we will try our best to help where we can.

Sorry to hear that you are experiencing a problem placing an order, have you tried clearing your cache, using a different device or browser? We find that this usually fixes the problem!

If you are still having trouble please contact our Customer Care team. You can find the details on our Contact Us page.

Please contact our Customer Care team. You can find the details on our Contact Us.

Customers can make purchases either via PayPal, debit or credit card payments, Apple Pay, Klarna or Alipay- all fast and secure online payment gateways, which accept all major debit and credit cards.

All payments will be taken on completion of order, please allow 3-5 days for the payment to show in your bank account - This can depend on your payment provider. 

We deliver worldwide as we ship from United States to almost any country.

If your shipping country is not available to select at checkout, we apologise, this is due to certain regulations and are always looking into alternatives to be able to deliver to your country.

Kindly note that we currently cannot deliver to the following countries:

Indonesia, Switzerland, South Africa, Aland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island And Mcdonald Islands, India, Iran, Iraq, Korea (Democratic People's Republic of Korea), Kuwait, Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Portugal, Russia, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Svalbard and Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara and Yemen.

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel’s journey. You can reach out to our customer service team at crystalwhispering@gmail.com if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not received your parcel, within 14 working days of the last tracking update.

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this -crystalwhispering@gmail.com

We aim to dispatch all regular orders within 72 business hours, if there is a delay, we will let you know. 

You can reach out to our customer team if you are looking for more information about your order - crystalwhispering@gmail.com  - please provide them with your order number. 

• USA

Standard Delivery

Free / 8-10 working days

Express Delivery

$15 / Free on orders over $175
2-4 working days

• CANADA

Standard Delivery

Free / 8-10 working days

Express Delivery

$15 / Free on orders over $175
2-4 working days

All international orders include duties and taxes, so there will be no additional charges upon delivery.

We are so sorry to hear that your item is faulty, please get in touch with us at crystalwhispering@gmail.com who can chat further and help to get this resolved for you. 

We are sorry to hear that your purchase is unsuitable. 
You are of course welcome to return the items for a refund, exchange or a credit note within 28 days from the date of purchase.

To ensure your item is eligible for return it must:

✅No signs of wear or damage

✅In its original condition and packaging

Once the warehouse hasreceived and approved the return or exchange please noteit can take up to 14 working days to processyour request and youwill be notified when your exchange or refund is processed.

Reach out to us at crystalwhispering@gmail.com, if you require any further assistance, our team will gladly help!